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Assistant System Engineer in Singapore at CYCLE AND CARRIAGE

Date Posted: 11/5/2018

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Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

Working with the IT Manager, your main responsibility will be to provide offsite/onsite IT desktop end user support & services to our internal colleagues. Using your equipped skills and knowledge to assist our users by providing timely resolutions in overcoming their IT challenges, optimizing IT capabilities, driving customer satisfactions and performance of the company.


  • Provide timely IT services, fixing and support assistance to internal customers in the company and sites, covering IT hardware and applications.
  • Receive, validate, provide and log internal customer's requests (incidents, queries, service requests and events)
  • Document, track and monitor issues to ensure timely resolution
  • Maintain systems documentation, maintenance records and/or replaces hardware/software regarding infrastructure upgrades
  • Installation, configurations and troubleshooting of computing devices, printers and IT peripherals
  • Provide assistance to System Engineers on network and server issues
  • Work as a Service Desk Team to ensure swift resolution of faults and incidents covering hardware/software
  • Work as level 1 assessment, Service desk and escalation point on mission critical issues
  • Any other tasks and projects assigned

Job Requirements


  • Min. Diploma or Degree in IT/Computing
  • At least 1 year of desktop support experience in hardware/software diagnosis and troubleshooting in a medium-large size organization
  • Basic knowledge of System Server Administration 
  • Strong working knowledge in Windows Operating Systems, Office 365,  and email setup
  • Good understanding on LAN/WAN technologies such as VPN, TCP/IP networking and diagnostic
  • Ability to multi-task, with good communication, service mind set and approachable personality
  • Experience in IT Service Desk / System Integrator environment would be an advantage
  • Experience in Windows servers, Unix, Linux, basic firewall knowledge, and routers  will be a plus
  • Ability to work independent and enjoy being part of a valuable team player

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work for in 2015, 2016 and 2017;

• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development.

• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016

• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017

• Merit for Singapore Health Award as awarded by Health Promotion Board

• The most recent accolades achieved during the Annual Jardine Matheson HR Conference 2017, where we clinch the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage and / or Cycle & Carriage Singapore, for assessing your career application).