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Adviser - Customer Service (MBC) in Singapore at Cycle and Carriage Singapore

Date Posted: 5/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Singapore
  • Job Type:
    Other
  • Date Posted:
    5/29/2018

Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

People are our driving strength of the company’s success, which is rooted in the expertise, passion and dedication of our people. This is motivated by the desire to deliver excellence in customer service and product innovation.

 



The Opportunity

We are looking for a dedicated Adviser- Customer Service to be part of our Mercedes-Benz customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role. 

RESPONSIBILITIES: 

  • Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner
  • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
  • Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
  • Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
  • Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
  • Capture customers’ feedback on the service levels, and present findings for Management’s review
  • Assist the Customer Service Manager in evaluating and improving the current practices and processes

Job Requirements

To be considered for this position, you should possess a NITEC in Automotive Technology and above, with preferably 2 years of customer service experience in a similar role. Proficient in MS Office and meticulous with numbers and details. 

Are you are a customer centric person and love to meet people? Do you have a strong inclination to achieve customer happiness through delivering excellent service? Do you possess excellent interpersonal skills and enjoys interacting with multiple partners to derive solutions for customer issues? We welcome you to apply in now.

 



About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.

It is more than just the recognition we have earned as being the leader in its class. “We Drive First Class” means a constant dedication to achieving excellence in our craft. It is our philosophy, our way of thinking behind all we do.

We have a constant mission to strive towards being an employer of Choice and we have been awarded as

  • HR Asia’s Best Companies to Work for in 2015 and 2016;
  • Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development.
  • Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
  • Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
  • Merit for Singapore Health Award as awarded by Health Promotion Board
  • The most recent accolades achieved during the Annual Jardine Matheson HR Conference 2017, where we emerged as the Winner amongst Jardine Companies to clinch the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.

The emphasis on employee centricity has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

 

(Only shortlisted candidates will be notified. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage and / or Cycle & Carriage Singapore, for assessing your career application.)